Concierge Support — Managed Home System Oversight in Ottawa
Concierge Support is a managed service designed to provide ongoing oversight, configuration, and continuity for home technology, safety, and accessibility systems. Structured in tiers, it allows you to select the level of involvement that fits your needs today — with the flexibility to adjust as those needs evolve.
Serving homeowners and managed properties across Ottawa.
How the Subscription Model Works
- Billed monthly under a defined service agreement
- Each tier includes a clearly defined scope of oversight and configuration
- Focused on usability, optimization, and continuity — not installation
- Hands-on work coordinated separately through DIY PRO Assist or licensed providers
- Plans may be adjusted as needs evolve
About on-call support
On-call services are non-emergency and provided upon request during regular service hours, with scheduling based on availability.
Subscription Tiers
Concierge Support is designed for clients who prefer continuity, accountability, and a single point of coordination — rather than reactive, one-off service visits.
Ease
Foundational system support
Best for: Independent seniors, smaller homes, smart-home beginners
Pricing: from $89 / month
Provides structured oversight of core systems to ensure reliability and usability.
Includes:
- Oversight of core smart-home and connectivity systems
- TV, remote, Wi-Fi, and basic device configuration
- Basic safety and accessibility system setup
- Light adjustments as needs change
Comfort
Ongoing optimization and proactive support
Best for: Seniors aging in place, families supporting remotely
Pricing: from $149 / month
Adds proactive refinement and family visibility.
Includes everything in Ease, plus:
- Smart lighting and thermostat configuration
- Scene and schedule creation
- Proactive system checks and refinements
- Family or caregiver app access and notifications
Assurance
Advanced oversight and wellness-enabled systems
Best for: Homes where reassurance and visibility matter
Pricing: from $249 / month
Introduces oversight of access, presence, and awareness systems.
Includes everything in Comfort, plus:
- Wellness-enabled features (motion, presence, activity insights)
- Camera, doorbell, and access-control system oversight
- Two-way voice and alert workflows (where supported)
- Coordination with monitored security services (if selected)
Harmony
Comprehensive system stewardship
Best for: Best for: Multi-system homes, property managers, communities
Pricing: Custom / By consultation
Designed for environments requiring structured oversight across multiple systems or stakeholders.
Includes everything in Assurance, plus:
- Multi-system or multi-unit environments
- More frequent system reviews
- Priority coordination with DIY PRO Assist
- Customized configurations for families or property stakeholders
Pricing varies based on system complexity, platform integration, and level of support required.
What Concierge Support Does Not Include
Concierge Support does not include:
- Personal care or daily living
- assistance
- Medical monitoring or emergency response
- Physical installation, wiring, or construction
- One-time task execution (handled via DIY PRO Assist)
Compare Plans
All Concierge Support plans focus on configuration, oversight, and usability. Physical installation or hands-on work is handled separately through DIY PRO Assist or licensed providers.
| Feature / Capability | Ease | Comfort | Assurance | Harmony |
| Subscription-based support | ✓ | ✓ | ✓ | ✓ |
| Ongoing system oversight | ✓ | ✓ | ✓ | ✓ |
| TV, remote & basic device configuration | ✓ | ✓ | ✓ | ✓ |
| Wi-Fi & connectivity optimization | ✓ | ✓ | ✓ | ✓ |
| Safety & accessibility system support | ✓ | ✓ | ✓ | ✓ |
| Smart lighting & thermostat configuration | — | ✓ | ✓ | ✓ |
| Scenes & schedules | — | ✓ | ✓ | ✓ |
| Proactive system checks & refinements | — | ✓ | ✓ | ✓ |
| Family / caregiver app access & notifications | — | ✓ | ✓ | ✓ |
| Wellness-enabled features (motion, presence, activity insights) | — | — | ✓ | ✓ |
| Camera, doorbell & access-control oversight | — | — | ✓ | ✓ |
| Two-way voice & alert workflows | — | — | ✓ | ✓ |
| Coordination with monitored security services | — | — | Optional | ✓ |
| Multi-system or multi-unit environments | — | — | — | ✓ |
| More frequent system reviews | — | — | — | ✓ |
| Priority coordination with DIY PRO Assist | — | — | — | ✓ |
| Customized configurations for families or stakeholders | — | — | — | ✓ |
| Starting price | From $89 / month | From $149 / month | From $249 / month | Custom |
| Legend: ✓ Included — Not included Optional = Available based on system configuration | ||||
Payment & Billing
Concierge Support is billed monthly under a defined service agreement. Recurring billing may be processed via secure credit card on file. Billing terms and frequency are confirmed before service begins.
Invoices are provided for all services.
Not Sure Which Tier Fits
We’ll help you choose the right level of support based on your home, systems, and goals.