Concierge Support

"Part of Everyday Home Support"

Personal system oversight. Ongoing confidence. Quiet reliability.

Concierge Support is a subscription-based service that provides ongoing oversight, optimization, and coordination of home technology, safety, and accessibility systems — including wellness-enabled smart-home solutions — to support independence, confidence, and peace of mind.

The service focuses on configuration, continuity, and system usability over time. Physical installation, wiring, or structural work is handled separately through DIY PRO Assist or licensed providers.

It’s designed for those who want their home systems to quietly support daily life — without becoming another thing to manage.

About on-call support

On-call services are non-emergency and provided upon request during regular service hours, with scheduling based on availability.

What We Do

Concierge Support provides structured, subscription-based support for home technology, safety, accessibility, and connected systems. Designed for individuals, families, and properties that value continuity and peace of mind, this service ensures essential home systems remain properly configured, reliable, and easy to use over time.

Rather than one-time tasks, Concierge Support focuses on ongoing oversight, configuration, and optimization — reducing the burden of managing devices, settings, and platforms as needs evolve. Support is delivered with patience, clarity, and a deep familiarity with the home and its systems.

Our concierge services include:

System Configuration & Optimization

Personalized setup and ongoing configuration of TVs, remotes, and entertainment systems
Internet connectivity and Wi-Fi environment tuning
Configuration and management of smart cameras, door locks, and doorbell systems
Introduction and refinement of smart lighting, thermostats, and environmental controls
Creation and adjustment of scenes, schedules, and automations
Ongoing refinements to keep systems intuitive, reliable, and aligned with user needs

Safety, Accessibility & Wellness Enablement

Oversight of safety and accessibility technologies (lighting, alerts, sensors, controls)
Configuration of motion detection, presence awareness, and activity-based insights
Optional technology-enabled wellness monitoring using smart-home platforms and apps
Two-way voice and notification workflows where supported
Adjustments as environments or accessibility needs change

Wellness support is enabled through smart-home technology and applications, not personal care or medical services.

Continuity, Oversight & Coordination

Ongoing familiarity with the home, systems, and preferences
Subscription-based service touchpoints and reviews
Proactive identification of issues before they disrupt daily living
Coordination with DIY PRO Assist for hands-on work or third-party providers when required
Optional integration with centrally monitored security or alerting services

What We Support

Concierge Support is designed to support homes, systems, and environments that benefit from ongoing oversight, optimization, and familiarity. We work with individuals, families, and property stakeholders who want essential home technology, safety, and accessibility systems to remain reliable, intuitive, and well-managed over time.

Rather than responding to one-off issues, we provide continuity across the systems that support daily living.

Areas we support:

Home Technology & Connectivity

Smart-home platforms and connected device ecosystems
Wi-Fi networks, internet connectivity, and device reliability
TVs, remotes, and entertainment control systems
Smart lighting, thermostats, and environmental controls
Cameras, door locks, doorbells, and related security technologies
Ongoing usability, configuration, and optimization

Safety, Accessibility & Wellness Systems

Safety and accessibility technologies (lighting, alerts, sensors, controls)
Motion detection, presence awareness, and activity-based insights
Technology-enabled wellness monitoring and notifications
Two-way voice, alerts, and app-based visibility for families or caregivers
Adjustments as accessibility or safety needs evolve

Family, Caregiver & Stakeholder Visibility

Shared dashboards and app-based access to system status and alerts
Configuration of notifications and permissions for family or caregivers
Visibility into system health, activity patterns, and exceptions
Peace of mind through awareness — without in-person supervision

Multi-Unit & Managed Properties

In-unit technology support for tenants or residents
Oversight of shared systems (networks, access control, cameras)
Orientation support for residents using smart-home features
Coordination and escalation when hands-on service is required
Subscription-based support models for residential communities

Our concierge services include:

System Configuration & Optimization

Personalized setup and ongoing configuration of TVs, remotes, and entertainment systems
Internet connectivity and Wi-Fi environment tuning
Configuration and management of smart cameras, door locks, and doorbell systems
Introduction and refinement of smart lighting, thermostats, and environmental controls
Creation and adjustment of scenes, schedules, and automations
Ongoing refinements to keep systems intuitive, reliable, and aligned with user needs

Safety, Accessibility & Wellness Enablement

Oversight of safety and accessibility technologies (lighting, alerts, sensors, controls)
Configuration of motion detection, presence awareness, and activity-based insights
Optional technology-enabled wellness monitoring using smart-home platforms and apps
Two-way voice and notification workflows where supported
Adjustments as environments or accessibility needs change

Wellness support is enabled through smart-home technology and applications, not personal care or medical services.

Continuity, Oversight & Coordination

Ongoing familiarity with the home, systems, and preferences
Subscription-based service touchpoints and reviews
Proactive identification of issues before they disrupt daily living
Coordination with DIY PRO Assist for hands-on work or third-party providers when required
Optional integration with centrally monitored security or alerting services

What's Included

All Concierge Support plans include a consistent foundation of oversight, configuration, and continuity — designed to keep essential home systems reliable, easy to use, and properly aligned with changing needs.

Core Concierge Inclusions

Dedicated concierge point of contact for system oversight and support
Familiarity with the home, technology, and user preferences
Ongoing configuration and optimization of supported systems
Clear, plain-language communication with clients and authorized stakeholders
Subscription-based support delivered with patience and professionalism

System Support & Oversight

Configuration and reconfiguration of TVs, remotes, and control interfaces
Wi-Fi, internet connectivity, and device reliability tuning
Smart lighting, thermostat, and environmental control management
Camera, door lock, and doorbell system configuration
Creation and refinement of scenes, schedules, and automations
Monitoring of system status and identification of configuration issues

Safety, Accessibility & Wellness Enablement

Oversight of safety and accessibility technologies and settings
Configuration of alerts, notifications, and activity-based insights
App-based visibility for families or caregivers, where enabled
Two-way voice and notification workflows, when supported by the platform
Adjustments as safety, accessibility, or usability needs evolve

Wellness features are enabled through smart-home technology and applications — not personal care, medical monitoring, or emergency services.

Coordination & Escalation

Proactive identification of issues that may require attention
Coordination with DIY PRO Assist for hands-on work when needed
Escalation to licensed or third-party providers when appropriate
Documentation of changes, configurations, and follow-ups

Optional Enhancements (by Subscription Tier)

Increased frequency of system reviews and adjustments
Expanded smart-home and wellness feature configurations
Centrally monitored security or alerting integrations
Support for multi-unit or managed properties
Customized configurations for families, caregivers, or property stakeholders

Why It Matters

Home technology, safety, and accessibility systems only provide value when they continue to work reliably over time. As devices multiply and settings change, even well-designed systems can become confusing, inconsistent, or difficult to manage — especially for seniors, families supporting loved ones, or property stakeholders overseeing multiple environments.

Concierge Support provides continuity and peace of mind by ensuring essential home systems remain properly configured, monitored, and easy to use. With ongoing oversight and a trusted point of contact, small issues are addressed before they become problems, changes are handled thoughtfully, and technology continues to support independence, safety, and comfort — without adding stress or complexity.

Who's This For?

Concierge Support is designed for individuals, families, and property stakeholders who want ongoing confidence that essential home systems are working properly and evolving with their needs — without having to manage the details themselves.

This service is well suited for:

Seniors aging in place who rely on smart-home, safety, and accessibility technologies and want them to remain simple, reliable, and easy to use
Families supporting loved ones remotely who value visibility, alerts, and peace of mind through technology-enabled oversight
Homeowners with connected homes who want ongoing configuration, optimization, and support as systems grow or change
Busy professionals who prefer their home technology and safety systems to be managed proactively rather than reactively
Property managers, condo boards, and retirement communities seeking structured, subscription-based support for in-unit or shared smart systems

Concierge Support is ideal for those who value continuity, familiarity, and proactive system stewardship over one-time fixes or reactive support.

Our Approach

Patient, Step-by-step Guidance

We walk you through everything at your pace so you feel comfortable using each device. No rush, no jargon.

Safety-First Setup

We test all connections, routines, and access permissions to ensure your smart home is secure and reliable.

Accessible for Everyone

Perfect for seniors, caregivers, or anyone who prefers a guided and supportive experience.

How It Works?

Step-1) Book your service request

Step-2 We confirm your devices & needs

Step-3 On-site setup, testing, and training

Step-4 Follow-up support if needed

Pricing & Service Areas

Pricing

Pricing model: Retainer or custom service agreement
Typical range: Quoted after consultation
Includes: Priority access and coordinated support

Concierge Support is offered through flexible monthly subscriptions, with tiers ranging from foundational system support to comprehensive home technology and wellness oversight.

Designed for clients who prefer hands-off, managed assistance.

Subscription Tiers:

Ease – Foundational system support
Comfort – Ongoing optimization and proactive support
Assurance – Advanced oversight and wellness-enabled systems
Harmony – Comprehensive system stewardship

→ View subscription options

Evening & weekend appointments available

Serving Ottawa’s West, Central, South, and East regions.
See full neighbourhood list → Service Areas

FAQs

What is Concierge Support?

Concierge Support is a subscription-based service that provides ongoing oversight, configuration, and optimization of home technology, safety, and accessibility systems. It focuses on keeping essential systems reliable, easy to use, and aligned with changing needs over time.

How is Concierge Support different from DIY PRO Assist?

Concierge Support is about continuity and system stewardship. DIY PRO Assist provides hands-on, task-based helpsuch as installation, mounting, assembly, or physical adjustments.

Concierge Support manages and optimizes systems over time; DIY PRO Assist executes one-time or physical tasks when needed.

Is Concierge Support personal care or caregiving?

No. Concierge Support does not provide personal care, companionship, or daily living assistance. Support is delivered through smart-home technology, system configuration, and app-based visibility — not in-person caregiving or supervision.

Does Concierge Support include wellness or monitoring features?

Yes, when enabled through smart-home platforms. Concierge Support can configure and manage wellness-enabled technologies such as motion detection, activity insights, fall-detection features (where supported), alerts, and two-way voice — all accessed through secure applications.

These features provide awareness and peace of mind, but do not replace medical care or emergency services.

Is Concierge Support monitored 24/7?

Concierge Support itself is not an emergency monitoring or response service. However, systems can be integrated with centrally monitored security or alerting services, depending on the subscription tier and third-party provider.

What types of systems can Concierge Support manage?

Concierge Support commonly includes:

TVs, remotes, and entertainment systems
Wi-Fi and internet connectivity
Smart lighting, thermostats, and environmental controls
Cameras, smart locks, and doorbell systems
Safety, accessibility, and wellness-enabled smart-home technologies

Can systems be reconfigured as needs change?

No. Physical installation, wiring, or structural work is handled separately through DIY PRO Assist or licensed providers. Concierge Support focuses on configuration, usability, and system oversight.

Does Concierge Support include installation or wiring?

Yes. A core benefit of Concierge Support is the ability to adjust, refine, and reconfigure systems over time as needs, preferences, or environments change.

Who typically uses Concierge Support?

Concierge Support is commonly used by:

Seniors aging in place
Families supporting loved ones remotely
Homeowners with connected homes
Busy professionals who want proactive system management
Property managers, condo boards, and retirement communities

How does Concierge Support work with families or caregivers?

Concierge Support can configure shared dashboards, alerts, and permissions so authorized family members or caregivers can stay informed through apps — without requiring in-person supervision or daily check-ins.

Is Concierge Support available as a standalone service?

Yes. Concierge Support can be a standalone subscription or combined with other Homebrella services, depending on needs.

What happens if hands-on work is required?

When physical work is needed, Concierge Support coordinates seamlessly with DIY PRO Assist or appropriate third-party providers to ensure continuity without the client having to manage next steps.

Are you insured?

We are fully insured. Rest assured.

Is Concierge Support right for me?

Concierge Support is ideal if you want your home technology, safety, and accessibility systems to quietly work in the background — staying reliable, intuitive, and aligned with your needs without constant effort or reconfiguration.

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