Last Updated: February 2026

Homebrella Connected Living is committed to meeting its obligations under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and applicable accessibility standards.

Homebrella is committed to providing accessible, respectful, and inclusive services to all individuals, including seniors and people with disabilities.

We strive to ensure that our website, communications, and in-home services are accessible and usable by as many people as possible, regardless of ability or circumstance.

Website Accessibility

We strive to align with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards where reasonably practicable.  Including:

• Clear, readable text and consistent layouts
• Sufficient colour contrast
• Keyboard-friendly navigation where possible
• Compatibility with common screen readers and assistive technologies

While we continue to improve accessibility, some content or features may not yet fully meet all accessibility standards.

Service Accessibility

Our services are designed with accessibility in mind, particularly for seniors and individuals who require additional assistance. We are happy to:

• Communicate by phone instead of online forms
• Take extra time to explain options and instructions
• Adjust service delivery to accommodate mobility, vision, hearing, or cognitive needs where reasonably possible

We welcome service animals and support persons. If a temporary disruption to accessibility-related services occurs, we will provide notice as soon as reasonably possible.

Need Assistance or Encounter a Barrier?

If you experience any difficulty accessing our website or services, or if you require information in an alternative format, we want to help.

Please contact us:

• Phone: +1 (613) 590-1400
• Email: accessibility@homebrella.ca

We will make reasonable efforts to respond promptly and provide appropriate support.

Ongoing Commitment

Accessibility is an ongoing process. We welcome feedback and continually review our practices to improve accessibility across our website and services.

We review this Accessibility Statement periodically and update it as required to reflect changes in legislation or operational practices.