Transparent Pricing for Professional Home Support in Ottawa
A Simple Promise – Pricing is based on the time, care, and complexity involved — not rushed flat rates or one-size-fits-all packages.
– All pricing reflects professional in-home service across Ottawa and surrounding communities. –
Jump to pricing by service:
Everyday Home Support | Smart Home & Technology Support | Home Theatre & Media Environments | DIY PRO Assist | Professional & Property Solution | Concierge Support
Pricing reflects the time, care, and physical complexity involved — not rigid packages or one-size-fits-all assumptions.
Every home and layout is different. Final pricing may vary based on wall type, mounting surface, item size, access constraints, or layout considerations.
| Starting | $120 |
| Most Common Projects | $180 – 450 |
| Larger Projects | are scoped in advance |
Minimum Visit – $120
Includes travel, assessment, discussion of priorities, and up to 60 minutes of in-home support. Additional time is billed at the applicable hourly rate, with approval before proceeding.
Ongoing Support – $95 per hour
If additional time is required, support continues at $95 per hour.
What Affects Price?
Pricing is based on the time, care, and complexity involved. Factors may include:
- Number and type of items requiring support
- Stability, alignment, or correction of existing items
- Safety or accessibility considerations
- Wall type, mounting surface, or access constraints
- Layout changes or room reconfiguration
- Time required to test, secure, and ensure proper use
Our focus is on doing things properly — not rushing — so items are safe, stable, and ready for everyday living.
How Service Is Delivered
- Client-initiated, on-request support
- No pressure, no upselling
- Respectful, professional, and insured
- Clear communication before and during the visit
Payment is due upon completion of service.
Accepted methods:
- Interac e-Transfer (preferred)
- Credit card
Pricing reflects the specialized knowledge and problem-solving involved in modern home technology.
Rather than fixed packages, pricing is structured around how technology support is actually delivered — ensuring systems are set up correctly, work reliably, and make sense to the people using them.
| Starting | $145 |
| Most Common Projects | $250 – 275 |
| Larger Projects | are scoped in advance |
Minimum Visit – $120
Includes travel, assessment, discussion of priorities, and up to 60 minutes of in-home support. Additional time is billed at the applicable hourly rate, with approval before proceeding.
Ongoing Support – $125 per hour
If additional time is required, support continues at $125 per hour.
What Affects Price
Pricing is based on the time, care, and complexity involved. Factors may include:
- Number and type of devices
- Wi-Fi quality or network limitations
- Device age or compatibility
- Account setup or recovery requirements
- Time required to explain, test, and confirm proper operation
Our focus is not just fixing issues — but ensuring everything works and is clearly understood.
How Service Is Delivered
- Client-initiated, on-request support
- No upselling or brand bias
- Clear explanations and patient guidance
- Insured, professional service
Payment is due upon completion of service.
Accepted methods:
- Interac e-Transfer (preferred)
- Credit card
Pricing for reflects the specialized nature of audio-visual work, where room layout, equipment, wiring, and performance expectations can vary significantly.
Rather than rigid packages, pricing is structured around how the work is actually delivered, ensuring installations are done properly, cleanly, and tuned for reliable long-term use.
| Starting | $145 |
| Most Common Projects | $145 – 350 |
| Larger Projects | are scoped in advance |
Minimum Visit – $120
Includes travel, assessment, discussion of priorities, and up to 60 minutes of in-home support. Additional time is billed at the applicable hourly rate, with approval before proceeding.
Ongoing Support – $145 per hour
If additional time is required, support continues at $145 per hour.
What Affects Price
Pricing is based on the time, care, and complexity involved. Factors may include:
- TV size and mounting requirements
- Wall construction and access
- Audio system complexity
- Cable routing and concealment
- Room layout, seating distance, and viewing angles
- Time required for tuning, calibration, and testing
Our focus is on delivering a clean, balanced, and reliable media experience — not just mounting equipment.
How Service Is Delivered
- Client-initiated, project-focused support
- No upselling or brand bias
- Careful installation and testing
- Insured, professional service
Payment terms are discussed as part of the planning process and may vary by project scope.
Accepted methods:
- Interac e-Transfer
- Credit card
- Pricing varies based on time, complexity, and the specifics of your home. Service-specific factors are shown below. Final pricing is always confirmed before work begins.
- Service pricing does not include any required hardware, equipment, or third-party trade costs unless explicitly noted. Equipment may be supplied by the client or provided separately, with pricing confirmed in advance.
- Starting prices reflect the minimum charge for a straightforward service engagement; final pricing is based on scope and complexity and confirmed before work begins.
- Hourly support for most Everyday Home Support services
- Minimum service visit may apply, depending on location and scope
- Materials or equipment, if required, are quoted separately
- Estimates provided in advance whenever possible
- No obligation to proceed after an initial discussion
Many clients begin with a conversation to talk through their situation and priorities. From there, we help determine the most practical next steps and provide clear guidance on timing and cost—before any work begins.
DIY PRO ASSIST - Pricing
DIY PRO Assist is a flexible, on-demand service designed for homeowners who want practical, professional help without committing to long-term plans or coordinating multiple service providers.
Rather than predefined packages or subscriptions, DIY PRO Assist is billed based on the time and scope required for each visit. This allows support to scale naturally—whether you need help with a single task or several related projects during one visit.
- Billed based on time and scope of work
- Suitable for one-time visits or occasional support
- Multiple tasks can often be addressed in a single visit
- Invoices are provided for every visit
- Larger or multi-visit projects are discussed in advance with clear expectations
Payment is due upon completion of service.
Accepted methods: Interac e-Transfer (preferred), credit card.
DIY PRO Assist is commonly used for:
- Installation, mounting, and assembly tasks
- Troubleshooting or correcting existing setups
- Finishing or completing DIY projects already in progress
- Practical, hands-on guidance delivered on site
- Help as needs arise, without ongoing commitments
Most clients begin with a short conversation to determine whether DIY PRO Assist is a good fit and what level of support makes sense.
Professional Solutions - Pricing
Professional Solutions pricing reflects the scope, coordination, and level of involvement required.
These services typically support designers, builders, property managers, boards, and multi-unit or complex residential environments.
Professional Solutions are typically scoped and quoted in advance rather than billed per visit.
- Services are scoped based on project needs, timeline, and coordination requirements
- Pricing is discussed and confirmed before work begins
- Engagements may be one-time projects or ongoing support arrangements
- Larger or multi-phase work is typically quoted as a project or service agreement
This approach ensures clarity, accountability, and predictable outcomes for all parties involved.
Professional Solutions may include:
- Design and planning support
- Technology coordination with trades and vendors
- Project-based implementation oversight
- Ongoing or recurring support for managed properties
- Board-approved or multi-stakeholder projects
Each engagement is tailored to the specific environment and requirements.
Most Professional Solutions begin with a conversation to understand:
- Project goals and constraints
- Number of units, spaces, or stakeholders involved
- Level of coordination required
- Timeline and delivery expectations
From there, we provide a clear scope and pricing structure before proceeding.
Property Managers
For property managers, strata/condo boards, and short-term rental operators, billing is structured to support clear records and predictable administration. Services are invoiced per visit, per unit, or per approved scope of work, depending on the engagement.
Payment terms are net due upon completion of service, unless alternative terms have been agreed in writing. We accept Interac e-Transfer and credit card payments, and detailed invoices are provided for all work performed. For ongoing or multi-property engagements, consolidated billing or recurring arrangements may be established in advance.
Design & Building Professionals
For designers, builders, and professional project teams, payment is structured to align with project workflows and coordination timelines. Services are invoiced based on the agreed scope, milestones, or time and materials, as appropriate. Payment is due upon completion of the invoiced work unless otherwise agreed in writing. We accept Interac e-Transfer and credit card payments, and all invoices clearly document services provided for project records. Deposits or staged billing may apply for larger or multi-phase engagements and will be confirmed in advance.
Professional Solutions include:
- Design Professionals
- Property Managers | Airbnb | VRBO
- Condo & Strata Support
- Custom Homes
Each service offering has its own detail page outlining scope and approach.
If you’re planning a project or managing an ongoing environment, we recommend starting with a brief discussion to determine the most practical next steps.
Concierge Support - Pricing
Concierge Support is a managed, white-glove service for clients who prefer hands-off coordination and priority handling.
This option is designed for individuals, families, or properties that benefit from proactive oversight and ongoing management.
Concierge Support goes beyond individual tasks to provide coordinated assistance across services, vendors, and timelines.
For concierge or recurring support services, payment may be processed on a recurring basis using a secure credit card on file. Billing frequency and terms are clearly outlined before service begins.
- Offered through custom service agreements or retainers
- Scoped based on level of involvement and responsiveness required
- May include recurring visits, coordination, and on-demand support
- Pricing is discussed and confirmed in advance
Each arrangement is tailored to the client’s needs and expectations.
Concierge Support may include:
- Ongoing home or property coordination
- Priority response and scheduling
- Oversight of multiple services or providers
- Support for clients who want a single point of contact
Concierge Support always begins with a conversation to understand scope, expectations, and level of involvement.
How is Homebrella pricing structured?
Most Homebrella services are provided on a time-and-materials basis, with scope and pricing discussed before work begins. This allows us to tailor support to your needs without locking you into unnecessary services.
Do you charge hourly or by project?
Both options are available, depending on the type of service:
- Everyday Home Support is typically provided as hourly support for one-time or occasional help.
- Professional Solutions and more complex work are usually quoted or project-based, reflecting scope and coordination requirements.
Is there a minimum service visit?
In some cases, a minimum service visit may apply, depending on location and the type of work involved. This is always explained in advance so there are no surprises.
Are materials and equipment included?
Materials or equipment, if required, are quoted separately. Many clients already have items selected or recommended, and we’re happy to work with what you have whenever possible.
Do you offer ongoing or concierge-style support?
Yes. For clients who prefer continuity, priority scheduling, or recurring assistance, concierge-style support is available. Pricing is discussed based on frequency and level of support.
How do we get started?
Most clients begin with a conversation to talk through their situation and priorities. From there, we outline practical next steps and provide clear guidance on timing and cost — without obligation.
Payment & Billing
Payment is due upon completion unless otherwise agreed in writing. Deposits may be required for larger or multi-visit projects. All invoices are clearly itemized.
Accepted methods:
- Interac e-Transfer (preferred)
- Credit card (Visa, Mastercard)
- Debit / credit tap for on-site services (where available)